THe CORRELATION OF ASPECT OF PATIENT RELATIONSHIP TO STAFF TOWARD THE SATISFACTION LEVEL OF OUTPATIENT INSTALLATION at RSUD (regional public hospital) PARIAMAN

Abstract

ABSTRACT

According to the Walk Trough Audit (WTA), the patient satisfaction rate in West Sumatra hospitals was the highest, namely Mother and Child Cicik Hospital (98.5) while the lowest patient satisfaction rate was Pariaman Hospital (55.0) in 2019. This study aims to see the relationship between the level of patient satisfaction in the outpatient installation at RSUD Pariaman and aspect of the relationship between patients and staff. This research was conducted at Pariaman Hospital from February to April 2020 using a cross sectional design. The number of samples was 96 people with accidental sampling technique. Data collection was done by collecting primary and secondary data. The data were processed manually and data analysis was performed using univariate analysis in the form of frequency distribution tables and bivariate analysis using Chi Square statistical tests. The results showed that the average age of the respondents was 50 years, the aspect of the relationship between hospital staff and patients was 54.2%, and satisfaction of patients who was categorized as satisfied with the patients was 51%. Based on the results of statistical tests, there is a correlation between the aspect of the relationship between staff and patients (0.004) with the satisfaction of outpatients at Pariaman Hospital with p≤0.05. In this study, it can be concluded that there is a relationship between aspect of patient relationship to staff and the satisfaction of outpatients at Pariaman Hospital.

Keywords: Aspects Of Patient Relationship To Staff, Satisfaction, Outpatients