Transformation of Patient Queuing System at Medika Saintika Clinic based onWeb

Abstract

This study aims to conduct Transformation of Patient Queuing System at Medika Saintika Clinic by implementing a web-based solution to improve efficiency and patient experience. The conventional queuing system used today often causes various problems, such as long waiting times and inconvenience for patients due to irregular queues. In an effort to address these issues, this research develops a web-based queuing system that allows patients to register and monitor queue status in real-time through a digital platform. The system is designed with a simple and accessible user interface, as well as efficient backend integration for queue data management. The research methodology involved system design, testing, and implementation evaluation to ensure that this solution can speed up the queuing process, reduce crowds at the clinic, and improve patient satisfaction. The results of the implementation showed a significant decrease in patient waiting time and an increase in patient satisfaction. This study concludes that a web-based solution can effectively transform a traditional queuing system into a more modern and efficient one, and provide long-term benefits to clinic operations and patient experience.