RELATIONSHIP OF PATIENT WAITING TIME WITH PATIENT SATISFACTION AT PUSKESMAS (PUBLIC HEALTH CENTER) LUBUK BEGALUNG  PADANG

Chamy Rahmatiqa, Fajrilhuda Yuniko

Abstract


ABSTRACT

 

The longest waiting time at Puskesmas Lubuk Begalung is 1 hour 50 minutes. 30% satisfied, 70% of patients said they were not satisfied with the health services at the Puskesmas. This research was conducted to see the relationship between patient waiting time and patient satisfaction. This research was done at Puskesmas (public health center) Lubuk Begalung Padang.  This type of research is descriptive-analytic, aiming to see the relationship between the independent variable (length of waiting time) and the dependent one (patient satisfaction) with a cross-sectional design. The number of samples was 77 people. This research was conducted in June 2020-August 2020. The results of this study showed that more than half, 64.9%, are not satisfied with health care, more than three quarters, 70.1% of respondents felt long waiting time patient for service, the p-value of the timeout length of service with patient satisfaction was 0.011. This study concludes that there is a relationship between service waiting time and patient satisfaction (p-value <0.05). Suggestions are to improve the cleanliness and comfort of the waiting room in particular so that satisfaction also increases.

 

Keywords: Waiting Time, Patient Satisfaction 


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References


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