PENGARUH PENERAPAN PELAYANAN PRIMA “DUTA WE CARE” (CUSTUMER SERVICE MOBILE NURSING) TERHADAP CARING PERAWAT DI IRNA NON BEDAH RSUP Dr. M. DJAMIL PADANG

Alfitri Alfitri, Farida Kurnati, Andika Maharani, Yandrita Yandrita

Abstract


ABSTRAK (Time New Roman 11)

 

Rumah Sakit mempunyai karakteristik dan organisasi yang sangat kompleks dimana berbagai jenis tenaga kesehatan dengan perangkat keilmuannya masing-masing berinteraksi satu sama lain termasuk dengan pasien dan masyarakat sebagai pelanggan rumah sakit sekaligus membuat semakin kompleksnya permasalahan dalam Rumah Sakit. Beberapa faktor penyebab buruknya kualitas layanan, beberapa kelemahan yang mungkin ada pada petugas dan mungkin berdampak negatif terhadap persepsi kualitas layanan diantaranya tidak terampil dalam melayani pelanggan, sehingga diperlukan pelayanan prima duta we care Tujuan Penelitian ini adalah untuk mengetahui pengaruh penerapan Pelayanan Prima Duta  We Care terhadap Caring Perawat di Irna Non Bedah RSUP DR. M. DJAMIL Padang.

 

Penelitian ini menggunakan desain Quasi-exsperiment  yaitu pre-experimental design tipe one group pretest-posttest. Penelitian dilakukan di ruang rawat inap non bedah di RSUP. Dr. M. Djamil pada bulan Oktober 2019  sd Januari 2020 dengan jumlah sampel 45 responden. Hasil penelitian didapatkan bahwa perilaku caring perawat sebelum pelaksanaan pelayanan prima Duta We Care  adalah antara 150,88 – 169,43 dan perilaku caring perawat sesudah pelaksanaan pelayanan prima Duta We Care  adalah antara 205,56 - 219,69. Hasil Uji statistic didapatkan nilai p = 0,000 maka dapat disimpulkan ada perbedaan yang signifikan antara perilaku caring perawat  sebelum dan sesudah pelaksanaan pelayanan prima Duta We Care .

 

Pelayanan prima;Caring Perawat;Duta We Care

 

 

ABSTRACT (Time New Roman 11, cetak mirirng)

 

 

Hospitals have very complex characteristics and organizations where various types of health workers with their respective scientific devices interact with each other, including with patients and the community as hospital customers as well as making the problems more complex in the hospital. Several factors cause poor service quality, some weaknesses that may exist in officers and may have a negative impact on the perception of service quality including not being skilled in serving customers, so that service excellence We Care is needed Caring for Nurses at Irna Non Bedah RSUP. DR. M. DJAMIL.

 

This study used a Quasi-experiment design, namely pre-experimental design type one group pretest-posttest. The study was conducted in a non-surgical inpatient room at the RSUP. Dr. M. Djamil from October 2019 to January 2020 with a sample size of 45 respondents. The results showed that the caring behavior of nurses before the implementation of services excellence of Duta We Care was between 150.88 and 169.43 and the caring behavior of nurses after the implementation services excellence Duta We Care was between 205.56 - 219.69. The statistical test results obtained p value = 0.000, it can be concluded that there is a significant difference between the caring behavior of nurses before and after the implementation services excellence Duta We Care.

Service excellence; nursing care; duta we care


Keywords


Pelayanan prima;Caring Perawat;Duta We Care

Full Text:

PDF

References


Barata, A. A. (2016). Dasar Dasar Pelayanan Prima, Jakarta, Indonesia: PT Elex Media Komputindo. Jakarta, Indonesia: PT Elex Media Komputindo.

Chambers, C., & Ryder, E. (2009). Compassion and Caring in Nursing. CRC Press is an imprint of Taylor & Francis Group, an Informa business.

Depkes. (2009). UU Rumah Sakit. http://dx.doi.org/10.1016/B978-0-12-849873-6.00001-7%0Ahttp://saber.ucv.ve/ojs/index.php/rev_venes/article/view/1112%0Ahttps://www.bps.go.id/dynamictable/2018/05/18/1337/persentase-panjang-jalan-tol-yang-beroperasi-menurut-operatornya-2014.html

Duffy, J. R. (2018). Quality Caring in Nursing and Health Systems Implications for Clinicians, Educators, and Leaders Third Edition. New York: Springer Publishing Company.

Grandey, A. A. (2013). The Value of a Smile : Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges ? https://doi.org/10.1007/s10869-013-9329-2

Haskas, Y. (2020). Hubungan Caring Perawat Dengan Tingkat Kepuasan Pasien. 15, 296–299.

Kemenkes. (2014). UU_NO_36_2014.pdf. 1.

Leonard, D. J. (2018). Exploring customer service through hospital management strategies. Dissertation Abstracts International: Section B: The Sciences and Engineering, 78(10-B(E)), No-Specified. http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=reference&D=psyc15&NEWS=N&AN=2017-33540-249

Lin, J.-S. C., & Hsieh, C.-C. (2011). Modeling service friendship and customer compliance in high-contact service relationships. https://doi.org/10.1108/09564231111174979

Mawaddah, A. (2019). PELATIHAN SERVICE EXCELLENCE PERAWAT DALAM MENINGKATKAN KUALITAS PELAYANAN DI RUMAH SAKIT. Superior Customer Value, 84–108. https://doi.org/10.4324/9781351214346-5

Rangkuti, F. (2017). Customer Care Excellence Meningkatkan Kinerja Perusahaan Melalui Pelayanan Prima Plus Analisis Kasus Jasa Raharja. Jakarta: PT Gramedia Pustaka Utama.

(Semil, N. (2019). Pelayanan Prima Instansi Pemerintahan; Kajian Kritis pada system pelayanan public di Indonesia. 2019.

Tjiptono, F. (2016). Sevice Quality dan Satisfaction (4 ed.). andi : Yogyakarta.inc.

Watson, J. (2004). Caritas and Communitas : A Caring Science Ethical View of Self and Community. 24(1), 66–71. J.Jpn.Acad.Nurs.Sci., Vol.24, No.1, pp.66-71, 2004




DOI: http://dx.doi.org/10.30633/jkms.v12i1.1115

Refbacks

  • There are currently no refbacks.


rajacukong



e-ISSN : 2540-9611
p-ISSN : 2087-8508


Publish by Stikes Syedza Saintika Padang (Jl. Prof. Dr. Hamka No. 228 Air Tawar Timur Padang)

Contact Person :

Ns. Honesty Diana Morika,M.Kep
Editor In Chief
Pusat Penelitian dan Pengabdian Masyarakat
STIKes SYEDZA Saintika Padang

Phone: 082384992512

 

Wiya Elsa Fitri, M.Si

Editor

Pusat Penelitian dan Pengabdian Masyarakat
STIKes SYEDZA Saintika Padang

Phone: 08116609525

Jl. Prof. Dr. Hamka No. 228 Air Tawar Timur Padang - Sumatera Barat


Email: lppmsyedza@gmail.com




Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.


Flag Counter

View My Stats

slot gacor 4d

situs toto

https://ojs.semeiosis.com.br/

situs toto

slot88

https://app.smartcongress.co/

situs toto

scatter hitam

situs toto

slot88

https://mathedu.web.id/

situs toto

toto 4d

https://fukushimakenjin.org

slot gacor

situs toto

situs togel

slot88

slot gacor

situs toto

situs toto

situs toto

situs toto

slot88

slot gacor

toto 4d

situs toto

toto 4d

situs toto

slot gacor

slot gacor

slot gacor

slot gacor

slot gacor

slot gacor

slot gacor

situs toto

situs toto

slot88

situs toto

situs toto

situs toto

situs toto

slot88

situs toto

situs toto

situs toto

situs togel

situs toto

situs toto

situs togel

slot88

situs toto

slot gacor

situs toto

situs toto

situs toto

situs toto

slot gacor

slot gacor

slot gacor

slot gacor

slot gacor

situs toto

For4D

For4D

For4D

For4D

For4D

For4D

slot gacor

https://absimasfinance.id/

https://jastan.id/

https://www.acset.id/

https://www.chandra-asri.it.com/

https://www.wilmarcahayaindonesia.it.com/

https://www.mncfinancialservices.it.com/

https://www.eaglehighplantations.id/

https://www.woorifinance.org/

https://www.nusakonstruksi.org/

https://reviewlawsocialsciences.com/

https://jees.in/

https://kabarmedan.github.io/

slot88

situs toto

slot gacor

situs toto

toto slot

demo slot

link slot gacor

situs toto

situs toto slot

situs toto

Demo pg

https://www.guiadoexcel.com.br/

https://www.glossacontact.org/

http://jurnal.dbp.my/

https://www.stepnetwork.org/

https://niph.org.kh/

toto 4d

slot jepang

https://unitomo.id/

https://theusajournals.com/

Slot88

Toto 4D

https://imigrasimedanbelawan.com/

https://pafikotaprabumulih.org/

https://pafibekasikota.org/

https://heylink.me/slot-gacor-nota4d/

Slot Online

Toto 4d

Situs Toto

situs toto

situs toto

slot88

situs toto

slot gacor

slot88

situs toto

situs toto

slot gacor

slot88

slot88

slot777

slot gacor

demo slot

slot88

rokokbet

rokokbet

slot777

situs toto

slot777

https://tokoweb.co.id/

https://kadinkotadepok.org/

https://ejurnal.staiha.ac.id

https://taodalin.com/

https://theusajournals.com/

https://unitomo.id/

situs toto

slot88

situs toto

situs toto

https://kuburantua.com/

toto 4d

toto 4d

nana4d

toto 4d

toto 4d

toto 4d

Toto 4D

Situs Toto

Toto 4D

Situs Togel

Togel 4D

Toto 4D

https://mantratechno.com/

https://digtaldesa.id/

https://pafikodepok.org/

https://pafikodepok.com/

https://pafikotegal.org/

https://pafikotegal.com/

https://himpsibali.org/

https://himpsiriau.org/

https://himpsipadang.org/

https://himpsidepok.org/

https://himpsitegal.org/

https://wingscorp.org/

https://gudanggaramtbk.org/

https://leminerale.id/

https://upnvj.org/

https://eatandys.id/

https://itpln.org/

https://institutpendidikan.org/

https://tamansafari.id/

https://balisafarimarinepark.id/

https://pafipemkotanggerang.org/

https://pafipemkolamongan.org/

https://pafipemkojember.org/

https://thewhiskyexchange.id/

https://unsika.org/

https://kadinkotajakarta.org/

https://himpsijakarta.org/

https://himpsikalimantan.org/

https://himpsisumbar.org/

https://himpsikaltim.org/

https://himpsibandung.org/

https://univgadjahmada.id/

https://garudafood.org/

https://sydneyaihealthcare.org/

https://globonews.gr/

https://worldjourneyexperiences.com/

https://www.humbiol.org/

https://jaita.org/

https://www.kabarpramuka.com/

https://scientificrtj.com/

https://mck.gr/

https://journalaihealth.uk/

https://ijsmien.com/

https://beshabhusa.com/

https://bangalorenotes.com/

https://www.eidos.co.in/

https://valezaco.com/

toto 4d

toto macau

nana4d

toto 4d

https://www.tenutaantonini.it/

https://nerj.org/

https://anagennisierapetras.gr/

http://technology.adrpublications.in/

http://science.adrpublications.in/

http://sman11-jkt.sch.id/

https://kemensosri.id/

https://ijaos.com/

https://ikjri.id/

http://umsuac.id/

https://periodicosulbrabra.org/

https://lawfirmryanmaulana.com/

situs toto

TOTO 4D

FOR4D/

FOR4D/

FOR4D/

For4D

Situs Toto 4D

Toto 4D

Situs Toto

https://casinoroyalezone.com/

https://mail.perth-lawyers.family/

for4d

for4d

shiowla

toto 4d

slot 4d

slot 4d

slot 4d

slot 4d

https://karosatu.id/

https://suara-sumut.id/

https://www.zonajakarta.id/

https://iaipusat.id/

https://iaisemarang.id/

https://iaijember.id/

https://iaikudus.id/

https://iaijepara.id/

https://konikotaklaten.id/

https://konisumut.id/

For4D

For4D

For4D

For4D

For4D

For4D

For4D

Toto 4D

Toto 4D

Toto 4D

Nono4D

Nono4D

Nono4D

https://kadinkalsel.org/

https://kadinkalsel.id/

https://kadinprovjakarta.id/

https://mitrakeluargadepok.id/

https://unusia.id/

https://pelindobanten.id/

https://pelindopetikemas.id/

https://pelindojakarta.id/

https://pelindomedan.id

https://pelindotanjungperak.id/

https://kadinkaltara.org/

https://kadinprovkalsel.com/

https://stimarami.id/

Slot777

https://roanokebusinessnetworking.org/

https://ourcamchats.com/

toto slot

toto 4d

https://katib.ac.pk/

https://www.smleqbank.com/

https://www.capitollimoaustin.com/

https://ftm.edu.co/

okewla

slot777

https://kadinjaksel.org/

https://kadintangerangkota.org/

https://kadingorontalokota.org/

https://kadinjateng.id/

https://kadinmanado.id/

https://radiosuaradiponegoro.com/

https://jasamaritim.id/

https://literasihukum.or.id/

https://meraukekab.id

https://desaarborek.id

https://himpsisurabaya.org

https://liedschatten.com/

https://hsnrj.org/

https://ijse.sha.edu.eg/

https://uzconferences.org/

Slot bet 200

Slot bet kecil

Slot88

Bet4D

Slot88

Slot777

Slot dana

Togel 4d

Togel viral

Slot demo

Bet4D

Toto 4d

Toto 4d

Bet4D

Toto 4d

Slot88

Slot thailand

Slot88

Toto 4d

Slot88

Bet4d

https://pastipolinema.com/

https://kadinsemarang.id/

https://pelindotanjungbalai.id/

https://web3tot.com/

Slot777

Slot777

Slot777

Rokokslot

Toto 4D

Situs Toto

https://poltekpelbanten.id/

toto 4d

toto 4d

mega4d

https://flavourfusion.co.in/

rokokslot

rokokslot

https://pafigalungung.org/

https://bpindonesia.com/

https://www.rsubj.org/

https://www.lesprivatinsan.org/

https://insightsjlss.com/

https://www.istes.org/

https://jkbn.co.id/

https://pafinabirekota.org/

https://pafisiakkota.org/

https://pafitigaraksakota.org/

https://pafikabsentani.org/

https://himpsijembrana.org/

https://himpsidenpasar.org/

https://himpsikeckintamani.org/

https://journal.infopolis.gr/

https://ijonse.net/

https://insightsjhr.com/

https://medscicatalyst.org/

https://togelmatauang.com/

https://slotvipmatauang.com/

https://folsomfelines.org/

https://68.183.224.199/

https://frenchysymphony.com/

https://lunetwork.org/

https://formationsantedroit.org/

https://teamromany.com/

https://hidetanakake.com/

https://profheshamsalaheldin.com/

https://neighboursreview.com/

https://brittanygilbertdesign.com/

https://menlotool.com/

https://leadnepal.com/

https://universitaspertamina.id/

https://jaibdd.com/

https://ojs.avesjournals.com/

Slot Gacor 88

slot dana

https://jaibdd.com/

Slot Bet Kecil

https://ijetcsit.org/

https://bujhss.bahria.edu.pk/

https://lbbcendikia.org/

https://harcoglodok.org/

https://rozezshop.org/

https://kaputama.id/

https://pancabudi.org/

https://uimedan.org/

https://pafikabmuarosijunjung.org/

https://pafilimokota.org/

https://pafidesapancoranmas.org/

https://pafikabtobelo.org/

https://pafibatusangkarkota.org/

https://aimlrxiv.org/

https://ejma.uk/

https://pafimesujikota.org/

https://pafimagetankota.org/

https://pafislawikota.org/

https://pafi-garutkota.org/

https://pafijakutkota.org/

https://pafisalakkota.org/

https://himpsimaluku.org/

https://himpsisulteng.org/

https://himpsijayapura.org/

https://pecindonesia.id/

https://newprimagama.id/

https://balimedhospital.id/

https://baliroyalhospital.id/

https://rscitrahusada.id/

https://rsia-grhabunda.id/

https://rsmramata.id/

https://rsroyaltaruma.id/

https://changinternationalcircuit.com/

https://www.vansthailand.com/

https://kingpowerbangkok.com/

https://erawanhotel.org/

https://mayoraindah.org/

https://mitratel.org/

https://indocement.org/

slot dana

slot bet 200

slot dana

slot dana

slot dana

slot dana

matauangslot

FOR4D

slot dana

matauangslot

slot777

slot dana

slot88

slot777

https://icsww.muet.edu.pk/

https://womenentrepreneurs.biz/

https://marketsdigital.store/

slot777

slot gacor hari ini

slot gacor

slot toto

toto slot

https://feb.uhamka.ac.id/